Proc_rqrd wrote:
... ill stop there, as i will end up with a list of pure rambling nonsense.
You did enter into rambling nonsense. Some of your comments I nod my head yes to but some of it shows a lack of insight, which I get as you don't see what I see on the inside of HPE Storage for 25+ years.
Yup, CEO Hurd ran storage into a ditch when EVA was our flagship product. He left, and a week later we acquired 3PAR. That changed everything - they were dark days before he was shown the door and we acquired 3PAR.
In the nonsense category, Nimble wasn't a blind pivot. It wasn't a pivot at all. InfoSight is some awesome sauce and while you might not understand that now, bet you a six pack of beer (or beverage of choice) you're wrong.
Today, HPE Nimble Storage customers with InfoSight have 86% of cases opened, resolved, and closed before they know about it. When they do have an issue that requires talking to support, they go directly to an L3 engineer (not L1 or L2), often times with the L3 initiating the call to the customer. And the average time to resolution for those calls is about 45 minutes.
Since you're a 3PAR customer, I'm sure you've heard we have a team working to bring 3PAR into InfoSight. In fact, it's already supported but we have more to do before 3PAR on InfoSight gives us the kind of results that Nimble Storage has seen.