Failed disk still showing up in IMC

Gatorfreak · **Joined:** Tue Nov 27, 2012 2:04 pm **Posts:** 37

The IMC (v 4.5.1.13) is still showing a failed physical disk for days after it's been replaced. It's showing the new disk that replaced it. I've tried the refresh. How do I get the IMC to realize this disk is gone?

3ParDude_1 · **Joined:** Tue May 27, 2014 11:23 am **Posts:** 71

Have you double checked the disk is not failed from the CLI?

showpd -failed -degraded

Gatorfreak · **Joined:** Tue Nov 27, 2012 2:04 pm **Posts:** 37

Not sure I explained properly. The disk at location 2:1:1 failed. It was replaced. Now both the CLI and IMC say there are 193 physical disks. There are really 192. Definitely not an odd number. Both CLI and IMC say there is a good disk at 2:1:1 and a failed disk at "2:1:1?" (it shows the question mark because it's at least smart enough to realize there is an issue with thinking there are two disks at 2:1:1).

nsnidanko · **Joined:** Mon Feb 03, 2014 9:40 am **Posts:** 116

Yes it will show both failed and new disk under the same port. Failed disk will disappear after 3par finished rebuking chunklets on the new one. What is speed and size of the drive? Also what version of firmware are you running?

Gatorfreak · **Joined:** Tue Nov 27, 2012 2:04 pm **Posts:** 37

Thanks for the explanation. I've seen this behavior before but it only took a few hours to go away.

The drive is 600GB FC 15k. InForm OS v 3.1.2 MU3.

nsnidanko · **Joined:** Mon Feb 03, 2014 9:40 am **Posts:** 116

Yes, with 600gb 15K disk it shouldn't take longer than a few hours. What does servicemag status command shows?

Gatorfreak · **Joined:** Tue Nov 27, 2012 2:04 pm **Posts:** 37

Code:

cli% servicemag status
No servicemag operations logged.

nsnidanko · **Joined:** Mon Feb 03, 2014 9:40 am **Posts:** 116

This is odd as rebuild starts automatically as you saw that in the past

Get ID of the failed drive:
showpd -failed
Check failed drive
showpd –space ID
and post output here.
and next check replacement drive if it's empty at this point
showpd –space ID

Did you check if failed drive was "ready" for removal prior to replacing it physically? Usually in IMC it shows as Degraded while 3par is evacuating chunklets and once it's completed status changes to failed.

Here's good article on how to replace failed harddrive:
http://3pardude.com/2014/07/25/hp-3par- ... iled-disk/

ailean · **Joined:** Wed Nov 09, 2011 12:01 pm **Posts:** 392

Try a

Code:

servicemag status 2 1

Should show the details of the completed servicemag operation, might need the -d option too.
At the end of the process it will normally automatically dismiss the failed disk, sometimes it might not do this, check no issues in the log first. You can manually dismiss the disk if all is clear but you may want to check with support first.

Richard Siemers · **Posted:** Sat Aug 23, 2014 3:03 pm

Support most likely forgot to dismiss the failed hardware after it was replaced... open a ticket or use the existing ticket to report the issue.

HPE Storage Users Group

Failed disk still showing up in IMC

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