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| Failed disk still showing up in IMC https://3parug.com/viewtopic.php?f=18&t=869 |
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| Author: | Gatorfreak [ Thu Aug 21, 2014 10:11 am ] |
| Post subject: | Failed disk still showing up in IMC |
The IMC (v 4.5.1.13) is still showing a failed physical disk for days after it's been replaced. It's showing the new disk that replaced it. I've tried the refresh. How do I get the IMC to realize this disk is gone? |
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| Author: | 3ParDude_1 [ Thu Aug 21, 2014 10:22 am ] |
| Post subject: | Re: Failed disk still showing up in IMC |
Have you double checked the disk is not failed from the CLI? showpd -failed -degraded |
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| Author: | Gatorfreak [ Thu Aug 21, 2014 10:28 am ] |
| Post subject: | Re: Failed disk still showing up in IMC |
Not sure I explained properly. The disk at location 2:1:1 failed. It was replaced. Now both the CLI and IMC say there are 193 physical disks. There are really 192. Definitely not an odd number. Both CLI and IMC say there is a good disk at 2:1:1 and a failed disk at "2:1:1?" (it shows the question mark because it's at least smart enough to realize there is an issue with thinking there are two disks at 2:1:1). |
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| Author: | nsnidanko [ Thu Aug 21, 2014 12:18 pm ] |
| Post subject: | Re: Failed disk still showing up in IMC |
Yes it will show both failed and new disk under the same port. Failed disk will disappear after 3par finished rebuking chunklets on the new one. What is speed and size of the drive? Also what version of firmware are you running? |
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| Author: | Gatorfreak [ Thu Aug 21, 2014 12:36 pm ] |
| Post subject: | Re: Failed disk still showing up in IMC |
Thanks for the explanation. I've seen this behavior before but it only took a few hours to go away. The drive is 600GB FC 15k. InForm OS v 3.1.2 MU3. |
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| Author: | nsnidanko [ Thu Aug 21, 2014 2:22 pm ] |
| Post subject: | Re: Failed disk still showing up in IMC |
Yes, with 600gb 15K disk it shouldn't take longer than a few hours. What does servicemag status command shows? |
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| Author: | Gatorfreak [ Thu Aug 21, 2014 2:31 pm ] |
| Post subject: | Re: Failed disk still showing up in IMC |
Code: cli% servicemag status
No servicemag operations logged. |
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| Author: | nsnidanko [ Thu Aug 21, 2014 3:12 pm ] |
| Post subject: | Re: Failed disk still showing up in IMC |
This is odd as rebuild starts automatically as you saw that in the past Get ID of the failed drive: showpd -failed Check failed drive showpd –space ID and post output here. and next check replacement drive if it's empty at this point showpd –space ID Did you check if failed drive was "ready" for removal prior to replacing it physically? Usually in IMC it shows as Degraded while 3par is evacuating chunklets and once it's completed status changes to failed. Here's good article on how to replace failed harddrive: http://3pardude.com/2014/07/25/hp-3par- ... iled-disk/ |
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| Author: | ailean [ Fri Aug 22, 2014 4:14 am ] |
| Post subject: | Re: Failed disk still showing up in IMC |
Try a Code: servicemag status 2 1 Should show the details of the completed servicemag operation, might need the -d option too. At the end of the process it will normally automatically dismiss the failed disk, sometimes it might not do this, check no issues in the log first. You can manually dismiss the disk if all is clear but you may want to check with support first. |
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| Author: | Richard Siemers [ Sat Aug 23, 2014 3:03 pm ] |
| Post subject: | Re: Failed disk still showing up in IMC |
Support most likely forgot to dismiss the failed hardware after it was replaced... open a ticket or use the existing ticket to report the issue. |
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