jimviera wrote:
Please tell me it's not so. I've worked with HP for over 25 years and yes, their support has degraded drastically over the years. We've been using Compellent for the last 6 years and have found their support to be hands down the best I've encountered in the storage space. Having said this, we just purchased 2 7200 arrays to replace 2 of our older Compellent arrays. My hesitation with going back to HP was the support. I was assured by our reseller that because we purchased the Proactive Care Service we would be dealing with knowledgeable engineers based in the US. I guess I'll find out when we have an issue.
I hear their server support has improved, but 3par support is as bad as it gets most of the time. Ironically we moved from HP to Dell servers 5 years ago because HP support was so bad. It was a major concern when we bought the 3par, and seems to have proven true at least on the 3par support side. Par to fthe problem was when HP bought 3par they made it their premier storage platform and starting marketing it and selling it like crazy, but they never beefed up the backend support in tandem and are now trying to catch up.