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8400 node failure
https://3parug.com/viewtopic.php?f=18&t=3823		 Page 1 of 1
Author:  terminus [ Thu Jul 28, 2022 9:04 am ]
Post subject:  8400 node failure
hello team

so

get email node alert

Notified time: 2022/07/26 07:47:33.759 (+0300 MSK)
Machine ID: 3PAR STORESERV

Event type: alert
Severity: Critical
Event count: 1
Time: 2022/07/26 07:47:05.26 (+0300 MSK)
Description: 3PAR StoreServ Node-Failure-Analysis File Received From Remote/Local MCU

-----------------------Event Message------------------------
Node-Failure-Analysis file received from Node 1.

---------------------Corrective Action----------------------
An event occurred that requires attention. Contact your authorized service provider for assistance.

--------------------------Abstract--------------------------
(Critical)NODE1 MCU_NFA_GENERATED Node-Failure-Analysis file received from Node

----------------------------Text----------------------------
Event ID: 51470533 Node 0 Customer Alert - No, Service Alert - Yes
Severity: Critical
Time: Tue Jul 26 07:47:05 2022
Event type: Node-Failure-Analysis File Received From Remote/Local MCU
Alert ID: null
Msg ID: 1a0022
Component: Node 1
Event string: Node-Failure-Analysis file received from Node 1.
Notification key: 0x01a0022



shownode get only 1 (one) node

how can I health it ?

thx
Author:  terminus [ Thu Jul 28, 2022 10:43 am ]
Post subject:  Re: 8400 node failure
when connected console cable can see black screen only

settings for putty correct and used blue cable
Author:  Richard Siemers [ Thu Jul 28, 2022 10:50 pm ]
Post subject:  Re: 8400 node failure
Hello Term,

Looks like you have a node failure. If you have support, give them a call to initiate a node replacement.
Author:  terminus [ Fri Jul 29, 2022 5:54 am ]
Post subject:  Re: 8400 node failure
all ok, but don't have support
;(
Author:  Richard Siemers [ Fri Jul 29, 2022 10:21 pm ]
Post subject:  Re: 8400 node failure
terminus wrote:
all ok, but don't have support
;(


You can get HPE "support" on per incident basis. Here is the USA number to call for Out of Warranty support: 877-364-6253. Call and see what is needed to get an estimate.
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