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 Post subject: 8400 node failure
PostPosted: Thu Jul 28, 2022 9:04 am 

Joined: Tue Feb 20, 2018 3:11 pm
Posts: 42
hello team

so

get email node alert

Notified time: 2022/07/26 07:47:33.759 (+0300 MSK)
Machine ID: 3PAR STORESERV

Event type: alert
Severity: Critical
Event count: 1
Time: 2022/07/26 07:47:05.26 (+0300 MSK)
Description: 3PAR StoreServ Node-Failure-Analysis File Received From Remote/Local MCU

-----------------------Event Message------------------------
Node-Failure-Analysis file received from Node 1.

---------------------Corrective Action----------------------
An event occurred that requires attention. Contact your authorized service provider for assistance.

--------------------------Abstract--------------------------
(Critical)NODE1 MCU_NFA_GENERATED Node-Failure-Analysis file received from Node

----------------------------Text----------------------------
Event ID: 51470533 Node 0 Customer Alert - No, Service Alert - Yes
Severity: Critical
Time: Tue Jul 26 07:47:05 2022
Event type: Node-Failure-Analysis File Received From Remote/Local MCU
Alert ID: null
Msg ID: 1a0022
Component: Node 1
Event string: Node-Failure-Analysis file received from Node 1.
Notification key: 0x01a0022



shownode get only 1 (one) node

how can I health it ?

thx


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 Post subject: Re: 8400 node failure
PostPosted: Thu Jul 28, 2022 10:43 am 

Joined: Tue Feb 20, 2018 3:11 pm
Posts: 42
when connected console cable can see black screen only

settings for putty correct and used blue cable


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 Post subject: Re: 8400 node failure
PostPosted: Thu Jul 28, 2022 10:50 pm 
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Joined: Tue Aug 18, 2009 10:35 pm
Posts: 1319
Location: Dallas, Texas
Hello Term,

Looks like you have a node failure. If you have support, give them a call to initiate a node replacement.

_________________
Richard Siemers
The views and opinions expressed are my own and do not necessarily reflect those of my employer.


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 Post subject: Re: 8400 node failure
PostPosted: Fri Jul 29, 2022 5:54 am 

Joined: Tue Feb 20, 2018 3:11 pm
Posts: 42
all ok, but don't have support
;(


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 Post subject: Re: 8400 node failure
PostPosted: Fri Jul 29, 2022 10:21 pm 
Site Admin
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Joined: Tue Aug 18, 2009 10:35 pm
Posts: 1319
Location: Dallas, Texas
terminus wrote:
all ok, but don't have support
;(


You can get HPE "support" on per incident basis. Here is the USA number to call for Out of Warranty support: 877-364-6253. Call and see what is needed to get an estimate.

_________________
Richard Siemers
The views and opinions expressed are my own and do not necessarily reflect those of my employer.


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