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 Post subject: Local notifications on SP 5
PostPosted: Thu Mar 26, 2020 4:31 am 

Joined: Mon Apr 14, 2014 9:07 am
Posts: 189
Guys,

On the old SP, i used to have notifications sent to a helpdesk email during the working hours, but in the evening we used to have notifications sent to a pager duty service, so the on call engineer would get notified to any faults.

I can't seem to find this in the newer SP, the best i can see is when i create contacts there is a field that says low urgency messages to Yes, but i can't see to change that.

I'd be happy if low urgency messages went to help desk, but anything classed more important went to pager duty.

Does anyone else have a setup like this? I've attached screenshots below with a desciption next to each one


Attachments:
File comment: This is old setup, where i had emails being sent to pager for out of hours issues only
Old SP Details.jpg
Old SP Details.jpg [ 119.04 KiB | Viewed 11598 times ]
File comment: create new contact screen, where i can't see an option to change the urgency email
create new contact.jpg
create new contact.jpg [ 80.48 KiB | Viewed 11598 times ]
File comment: screen showing the low urgency emails, which i can't see where i can change
edit contacts.jpg
edit contacts.jpg [ 76.77 KiB | Viewed 11598 times ]
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 Post subject: Re: Local notifications on SP 5
PostPosted: Tue Apr 14, 2020 2:50 am 

Joined: Mon Apr 14, 2014 9:07 am
Posts: 189
ok i was able to change the emails to only high urgency on pager duty emails.

to do this, load spocc, and select contacts from the main tool bar. From there you can select if the emails are low or high urgency.

So using this method i have low and high urgency emails going to our help desk. and another contact who is set to high going to just pager duty. So hopefully that stops the silly alerts being sent to pager duty


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 Post subject: Re: Local notifications on SP 5
PostPosted: Wed Apr 15, 2020 10:48 pm 
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Joined: Tue Aug 18, 2009 10:35 pm
Posts: 1328
Location: Dallas, Texas
Glad you found it, and thanks for taking the time to share it Koopa!

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Richard Siemers
The views and opinions expressed are my own and do not necessarily reflect those of my employer.


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