Richard Siemers wrote:
I suspect those are locked down by entitlements. Meaning the array would have to have been under a software support contract when the code was released.
It's a long shot, but call support, ask what is the last version of code the array SN# was entitled to and if they can allow you to download that version. It doesn't hurt to ask, the worst is they will say no.
thanks Richard, please one more question:
can I skip the upgrade path and go directly to the latest OS supported for that model? has no important data, so the reset factory is not a problem, but I do not wanna lose it