HPE Storage Users Group

A Storage Administrator Community




Post new topic Reply to topic  [ 6 posts ] 
Author Message
 Post subject: 3PAR SSMC - Arrays went missing unexpectedly
PostPosted: Wed Mar 28, 2018 7:41 am 

Joined: Fri Dec 05, 2014 6:42 am
Posts: 169
Hi All,

Good Day.

Recently I faced an unusual issue in 3PAR SSMC.

Background - We have a 3PAR SSMC in which we have configured 10 3PAR arrays which were in connected status.

Today when i logged in, it is asking me to login to Administrative console as no 3PAR arrays are configured. All the arrays which are configured are removed from the SSMC.

Can anybody please tell me the cause for this issue.

Regards,
KK


Top
 Profile  
Reply with quote  
 Post subject: Re: 3PAR SSMC - Arrays went missing unexpectedly
PostPosted: Wed Mar 28, 2018 9:41 am 

Joined: Mon Mar 26, 2018 9:30 am
Posts: 15
did you update the 3pars?
i had the same after i made the updates to 3.3.1 on the 3pars


Top
 Profile  
Reply with quote  
 Post subject: Re: 3PAR SSMC - Arrays went missing unexpectedly
PostPosted: Wed Mar 28, 2018 10:06 am 

Joined: Fri Dec 05, 2014 6:42 am
Posts: 169
Nope..

No we have not done any changes to the 3PAR arrays....!!


Top
 Profile  
Reply with quote  
 Post subject: Re: 3PAR SSMC - Arrays went missing unexpectedly
PostPosted: Wed Mar 28, 2018 10:51 am 

Joined: Mon Sep 21, 2015 2:11 pm
Posts: 1570
Location: Europe
Stupid question but as this is a Windows server ... Have you tried turning it off and on again? Or restarted the SSMC service? Seems like it was unable to locate or read some internal database file.

_________________
The views and opinions expressed are my own and do not necessarily reflect those of my current or previous employers.


Top
 Profile  
Reply with quote  
 Post subject: Re: 3PAR SSMC - Arrays went missing unexpectedly
PostPosted: Wed Mar 28, 2018 11:16 am 

Joined: Fri Dec 05, 2014 6:42 am
Posts: 169
Hi Mammagut,

Sorry for the stupid question ... :roll:

We tried restarting the Storeserve service, but it did not help.

And server reboot requires lot of approval so did not go for that option too.

Finally we added it manually. But I just wanted to know why all went off ...!!

Regards,
KK


Top
 Profile  
Reply with quote  
 Post subject: Re: 3PAR SSMC - Arrays went missing unexpectedly
PostPosted: Thu Mar 29, 2018 2:44 am 

Joined: Tue Sep 11, 2012 1:58 am
Posts: 17
Location: Mechelen, Belgium
Have you checked the ssmc.log?

on linux it's in /var/opt/hpe/ssmc/data/logs.
It should hold some indication what might have happened (credential update, ...)


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 6 posts ] 


Who is online

Users browsing this forum: Google [Bot] and 82 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group | DVGFX2 by: Matt