HPE Storage Users Group

A Storage Administrator Community




Post new topic Reply to topic  [ 8 posts ] 
Author Message
 Post subject: Warranty is expired - login issue when trying access storage
PostPosted: Tue Apr 20, 2021 9:03 am 

Joined: Tue Apr 20, 2021 8:50 am
Posts: 5
Hi guys,
Our 3par warranty is expired, SP machine is completely down(moved to another host and it lost network connection), I managed the system by 3par management console version 4.7.1, like 2 weeks ago, when I logged in the storage with the client everything was blank, it was very strange issue for me but solved with newer version of 3par management client. For now, when I try to connect the storage the error status appears - "login failed - Too many CLI connections", I tried to connect with serial cable but same status, could you please suggest ?

Thank you!


Top
 Profile  
Reply with quote  
 Post subject: Re: Warranty is expired - login issue when trying access sto
PostPosted: Wed Apr 21, 2021 6:59 am 

Joined: Mon Sep 21, 2015 2:11 pm
Posts: 1234
Location: Europe
Pull network cable on one node, try again ... if it doesn't work, pull network cable on the next node and try again....

Too many CLI connections means that you either have an issue with too many session connected to the 3PAR at the same time, or that some of the old sessions haven't closed correctly. If my memory serves me right, pulling the network cable on the master node should result in a change of master role to a node with a working network connection, which should clear any old sessions that didn't close properly.

_________________
The views and opinions expressed are my own and do not necessarily reflect those of my current or previous employers.


Top
 Profile  
Reply with quote  
 Post subject: Re: Warranty is expired - login issue when trying access sto
PostPosted: Thu Apr 22, 2021 10:59 am 

Joined: Tue Apr 20, 2021 8:50 am
Posts: 5
MammaGutt wrote:
Pull network cable on one node, try again ... if it doesn't work, pull network cable on the next node and try again....

Too many CLI connections means that you either have an issue with too many session connected to the 3PAR at the same time, or that some of the old sessions haven't closed correctly. If my memory serves me right, pulling the network cable on the master node should result in a change of master role to a node with a working network connection, which should clear any old sessions that didn't close properly.


Unfortunately - It does not work. we have just configured 1 management interface, I pull it from the node and move it to secondary controller also, it thinks a lot when I try to login with 3paradm and then blank interface persists. Could anyone help me on the issue ?

Thank you


Top
 Profile  
Reply with quote  
 Post subject: Re: Warranty is expired - login issue when trying access sto
PostPosted: Thu Apr 22, 2021 11:24 am 

Joined: Tue Apr 20, 2021 8:50 am
Posts: 5
Tried also with serial cable - it keeps same status "login failed - Too many CLI connections" when serial is connected to main controller, if I change it to secondary one, it keeps blank screen.

Is there a chance to reboot the system gracefully without access, is there any button physically or any other system user is available for us ?
Thank you


Top
 Profile  
Reply with quote  
 Post subject: Re: Warranty is expired - login issue when trying access sto
PostPosted: Mon Apr 26, 2021 9:21 am 

Joined: Tue Apr 20, 2021 8:50 am
Posts: 5
No one could help me on the issue?

Thank you


Top
 Profile  
Reply with quote  
 Post subject: Re: Warranty is expired - login issue when trying access sto
PostPosted: Mon Apr 26, 2021 4:05 pm 
User avatar

Joined: Tue Oct 07, 2014 8:34 am
Posts: 199
Location: Germany
Did you try SSH (putty)?
ssh should work even if IMC/SSMC did not.

What version do you have?
I remember a bug in 3.2.1 MU4/MU5.


Top
 Profile  
Reply with quote  
 Post subject: Re: Warranty is expired - login issue when trying access sto
PostPosted: Tue Apr 27, 2021 8:45 am 

Joined: Tue Apr 20, 2021 8:50 am
Posts: 5
cali wrote:
Did you try SSH (putty)?
ssh should work even if IMC/SSMC did not.

What version do you have?
I remember a bug in 3.2.1 MU4/MU5.


Hi,
yes I tried with ssh even serial cable, same status/error - "too many cli connections", I tied to change controller of the management, pull ethernet cable from main controller and plug it in secondary but it keeps blank screen when trying to access via ssh or serial cable. I am migrating data from the storage now to shut down and turn it on back. Is there a way to gracefully shutdown without logical access to the server ? Does it have any button physically ?

Thank you!


Top
 Profile  
Reply with quote  
 Post subject: Re: Warranty is expired - login issue when trying access sto
PostPosted: Tue Apr 27, 2021 11:23 am 

Joined: Mon Sep 21, 2015 2:11 pm
Posts: 1234
Location: Europe
dtnsa wrote:
cali wrote:
Did you try SSH (putty)?
ssh should work even if IMC/SSMC did not.

What version do you have?
I remember a bug in 3.2.1 MU4/MU5.


Hi,
yes I tried with ssh even serial cable, same status/error - "too many cli connections", I tied to change controller of the management, pull ethernet cable from main controller and plug it in secondary but it keeps blank screen when trying to access via ssh or serial cable. I am migrating data from the storage now to shut down and turn it on back. Is there a way to gracefully shutdown without logical access to the server ? Does it have any button physically ?

Thank you!



No physical button (except PSU power switch) that could accidentally be pushed. Backdoor is thru SP (which you don't have).

_________________
The views and opinions expressed are my own and do not necessarily reflect those of my current or previous employers.


Top
 Profile  
Reply with quote  
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 8 posts ] 


Who is online

Users browsing this forum: Google [Bot] and 59 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
cron
Powered by phpBB © 2000, 2002, 2005, 2007 phpBB Group | DVGFX2 by: Matt