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 Post subject: Local notifications on SP 5
PostPosted: Thu Mar 26, 2020 4:31 am 

Joined: Mon Apr 14, 2014 9:07 am
Posts: 171
Guys,

On the old SP, i used to have notifications sent to a helpdesk email during the working hours, but in the evening we used to have notifications sent to a pager duty service, so the on call engineer would get notified to any faults.

I can't seem to find this in the newer SP, the best i can see is when i create contacts there is a field that says low urgency messages to Yes, but i can't see to change that.

I'd be happy if low urgency messages went to help desk, but anything classed more important went to pager duty.

Does anyone else have a setup like this? I've attached screenshots below with a desciption next to each one


Attachments:
File comment: This is old setup, where i had emails being sent to pager for out of hours issues only
Old SP Details.jpg
Old SP Details.jpg [ 119.04 KiB | Viewed 120 times ]
File comment: create new contact screen, where i can't see an option to change the urgency email
create new contact.jpg
create new contact.jpg [ 80.48 KiB | Viewed 120 times ]
File comment: screen showing the low urgency emails, which i can't see where i can change
edit contacts.jpg
edit contacts.jpg [ 76.77 KiB | Viewed 120 times ]
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