2018-3Par wrote:
Ok, so an update here, our vendor has come back and said this:
"These are the Seagate/Sandisk serials unfortunately but gives us something to work off. HPE is in the process of mapping these serials to the HPE serials. "
So we have a result which is great, but my question is, can I get the HPE serials from the array itself? Or do I have to use something like StoreFront remote for example?
The only way I've seen this go even remotly close to good is having HPE/HPE partner trace your old orders. When/if a disk fails, your support contract still states the old serial... if you try to get it fixed you might get a quote for that as moving support from one serial to another just doesn't seem to ever go as planned. So mixing serials of spare part into this is a very bad idea, which makes you collecting them a bad idea. If they say they can't help you, then look for a new partner. If they don't keep those records I would want to know what else they're not keeping. Remember that someone needed these for your original support agreement.