wkdpanda wrote:
Situation - 3Par 8200 - running 3.2.2
With 3.2.2, we are depending on 3Par service for patch and upgrade.
We've been getting the run around, and 3Par-SPS team can't get their schedules straight. We have two arrays, with very similar SN (the difference between a *92 and a *93), and they get them confused about when one was upgraded or wasn't.
I send email 3 weeks prior to the maintenance window to schedule an upgrade, and get an acknowledgement. I don't hear anything else. When I contact them a week before the date, I get told they "don't have anyone available. Please schedule your upgrade 12 business days before" - WTF? I contacted you 15 days prior!
Anyone else seeing a drop off in HPE-3Par support?
My impression is that this is status quo. You can never be too early to secure yourself a upgrade slot with SPS team and it's been this way forever. The mix-up is probably just human error which do happen from time to time
However it isn't good that they drop the ball and don't give you a date on the first contact... They do (or at least did) advertise 8 hour response time in the signature on my last upgrade.