Got to ask .. why do people ever want to upgrade the arrays themselves ?

Surely it's safer to have the vendor do it ... it goes wrong they are already there to handle the issue and get higher up assistance

You've clearly never had a 3PAR upgrade go pants up.

My repeated resistance to this issue, is that I have. In more than one case, it's been a situation that was blatantly obvious, involving a mistake I would not have made. And conversations that go

"wait, did you see that error message"
"my notes don't say to read error message"
"yes but you're about to go and there's a big error on your screen"
"my notes here say go"
"do your notes mention the error at all? Shouldn't you look into it"
"notes say go, clicking now"

Even if you could get someone competent, and if I wasn't rolling around laughing at the statement of "higher up assistance", arranging this vendor takes weeks. If you have your own maintenance windows you need to work with on a specific day, you're probably out of luck, because they tell you when they are free, and if you try and ask for another day, you get just get pushed back a month or two.

And frankly even if none of the above was a problem, I'd aim to take the risk myself just to not have to deal with the language barrier, which is like pulling teeth.

Are you running 8200/8400's or 8440/8450's?

HPE said the dedupe was a CPU process the 7200 was short on cores. They swapped them out with 7450's and that worked great.

Our new 8400 also have 3.2.2 MU4, we asked for the upgrade today.

How much time does it take for you to have the upgrade ?

You've clearly never had a 3PAR upgrade go pants up.

My repeated resistance to this issue, is that I have. In more than one case, it's been a situation that was blatantly obvious, involving a mistake I would not have made. And conversations that go

"wait, did you see that error message"
"my notes don't say to read error message"
"yes but you're about to go and there's a big error on your screen"
"my notes here say go"
"do your notes mention the error at all? Shouldn't you look into it"
"notes say go, clicking now"

Even if you could get someone competent, and if I wasn't rolling around laughing at the statement of "higher up assistance", arranging this vendor takes weeks. If you have your own maintenance windows you need to work with on a specific day, you're probably out of luck, because they tell you when they are free, and if you try and ask for another day, you get just get pushed back a month or two.

And frankly even if none of the above was a problem, I'd aim to take the risk myself just to not have to deal with the language barrier, which is like pulling teeth.

I'm curious why they wouldn't release the passwords even for our lab box, it is 'confidential' and requires HPE assistance so I'll watch them do it. Fingers crossed it all goes smoothly.

Hi,

today I did the update to 3.3.1MU1. What an exhausting job. Everything looks pretty good except admithw shows the following update requirement. But wont do the update.

Checking SAS HBA firmware...
4 Port(s) require firmware upgrades.
This will require approximately 6 minute(s).
Checking state of disks...

I have compared showport -i with the showversion -a and everything looks in order.

Any ideas?