HPE Storage Users Group

When I replaced the failed disk,the command "servicemag resume 19 9" failed.

% servicemag resume 19 9
Are you sure you want to run servicemag?
select q=quit y=yes n=no: y
servicemag resume 19 9
... mag 19 9 already onlooped
... firmware is current on pd WWN [5000CCA0299C29B0] Id [604]
... firmware is current on pd WWN [5000CCA0299D0054] Id [605]
... firmware is current on pd WWN [5000CCA029986280] Id [607]
... upgrading firmware on pd WWN [5000CCA01E941580]...
Failed --
Could not download firmware
There is no current firmware listed for PD 5000CCA01E941580

servicemag resume 19 9 -- Failed
Command failed

% upgradepd -w 5000CCA01E941580
Are you sure you want to upgrade PD firmware?
select q=quit y=yes n=no: y
Upgrading pd with wwn 5000CCA01E941580
Failed --There is no current firmware listed for PD 5000CCA01E941580

% showpd -i -w 5000CCA01E941580
Id CagePos State ----Node_WWN---- --MFR-- -----Model------ -Serial- -FW_Rev- Protocol MediaType
--- 19:9:2 degraded 5000CCA01E941580 HITACHI HVIPC0600GBFC15K J9XMENTL 3P02 FC --
---------------------------------------------------------------------------------------------------
1 total

% showversion
Release version 3.1.3 (MU1)
Patches: P09,P10,P11

Component Name Version
CLI Server 3.1.3 (P10)
CLI Client 3.1.3
System Manager 3.1.3 (P10)
Kernel 3.1.3 (MU1)
TPD Kernel Code 3.1.3 (MU1)
TPD Kernel Patch 3.1.3 (P10)

How can I fix this fault.

Why type of 3PAR system is this ?
What was the model of the orginal drive (showpd -i PD_ID_of_failed_drive)
Do you know the HPe partnumber for the new drive
Is the drive a genuine HPe drive ?


Seems like 3PAR OS does not support the new you have inserted.

@eve

Why type of 3PAR system is this ?
T400

What was the model of the orginal drive (showpd -i PD_ID_of_failed_drive)
606 19:9:2 normal 5000CCA0299CB758 HITACHI HVIPC0600GBFC15K LXXT5V1L 3P03 FC Magnetic

Do you know the HPe partnumber for the new drive
657892-001

Is the drive a genuine HPe drive ?
I'm not sure

Your new disk is not supported to current FW.

I would give a call to support they can check that also for you and advise if a OS upgrade is needed to support this new replacement disk. I think there are some patches needed here to support the disk.

Hi,

Sorry for a delayed reply.
Have been a few days away.


I am out of options, I would suggest to call HPe Support if you still have a support contract (guess not). The drive you used to replace the original is the same model.
If it was a different type, I could have verified for you if you had to install an InFormOS patch, to support the drive. But that is not the case.

If this is all "grey market" 3rd party stuff (eBay?) and you have NO support contracts with HPe or a 3rd party... physically compare the old the drive to the new drive... pay SPECIAL attention to jumpers physically on the drive itself and make sure everything is identical.

_________________
Richard Siemers
The views and opinions expressed are my own and do not necessarily reflect those of my employer.