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 Post subject: Unable to connect Inserv to Service Processor
PostPosted: Thu Feb 15, 2018 11:50 am 

Joined: Thu Feb 15, 2018 11:41 am
Posts: 6
Hi all,

I upgraded the Service Processor to v5 and the 3PAR to 3.3.1. I am trying to add the 3PAR to the Service Processor and get an error during the connect process:

3parsvc is not accessible
com.tpd.inform.data.exception.TPDOperationException: Password must be at least 15 characters long.

The account does exist on the 3PAR and the password is at least 15 characters. Any ideas?

Thanks

Kurt


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 Post subject: Re: Unable to connect Inserv to Service Processor
PostPosted: Mon Feb 19, 2018 2:15 pm 
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Joined: Tue Aug 18, 2009 10:35 pm
Posts: 1328
Location: Dallas, Texas
Usually HPe does all of that work for us, install and upgrades, so I have no personal experience with that. I do recall that our initial setup was done with 3PARADM not SVC.

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Richard Siemers
The views and opinions expressed are my own and do not necessarily reflect those of my employer.


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 Post subject: Re: Unable to connect Inserv to Service Processor
PostPosted: Tue Feb 20, 2018 5:39 pm 
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Joined: Tue Oct 07, 2014 8:34 am
Posts: 214
Location: Germany
Change the admin password on the SP to 15, not on the 3PAR.
Reboot SP.


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 Post subject: Re: Unable to connect Inserv to Service Processor
PostPosted: Wed Feb 28, 2018 9:35 pm 

Joined: Mon Jul 29, 2013 9:01 pm
Posts: 62
The accounts have changed and also as part of this process HPE upgrade team had to generate new passwords for SP and inserv connectivity.

After this admin replaces 3parcust with same password

and two new accounts hpepartner and hpesupport

3paradm is still vaild.


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